Shippings and returns
FREE WORLDWIDE STANDARD SHIPPING
DEGABRIEL offers free standard shipping worldwide to all available destinations.
Currently, DEGABRIEL does not ship to Russia or North Korea.
DEGABRIEL works with a network of international carriers depending on the destination and delivery location, including UPS, DHL and FedEx.
Express delivery is also available at checkout.
SHIPPING OPTIONS AND ESTIMATED DELIVERY TIMES
Spain (Mainland & Islands)
Standard Shipping: Free of charge. Estimated delivery time: 2–4 business days.
Express Shipping: €12. Estimated delivery time: 1–2 business days.
Europe
Standard Shipping: Free of charge. Estimated delivery time: 2–5 business days.
Express Shipping: €20. Estimated delivery time: 1–3 business days.
International
Standard Shipping: Free of charge. Estimated delivery time: approximately 3–6 business days.
Express Shipping: €30. Estimated delivery time: approximately 2–4 business days.
The available shipping options, estimated delivery times and applicable costs will be displayed during checkout based on the delivery destination.
Estimated delivery times are provided as guidance only and may vary depending on the destination, carrier availability, customs procedures or other circumstances outside DEGABRIEL’s reasonable control.
Once an order has been dispatched, the Customer will receive the relevant shipping and tracking information where available.
TAXES, CUSTOMS AND IMPORT OBLIGATIONS
Import duties, taxes or other charges may apply to international orders depending on the destination country.
The Customer is responsible for complying with any import requirements applicable in the destination country.
Any customs duties, import taxes or other charges imposed by the destination country are the responsibility of the Customer.
If an international delivery is refused or returned due to customs duties, import requirements or other charges associated with the delivery, DEGABRIEL reserves the right to deduct any return shipping costs, customs fees or other costs incurred from the Customer’s refund.
RESPONSIBILITY DURING DELIVERY
DEGABRIEL remains responsible for the Product until it is delivered to the Customer or to a person authorised by the Customer to receive it.
All orders may require a signature upon delivery, depending on the carrier and destination. Where a Customer has designated another person to receive the order, the signature of that authorised recipient may be accepted as proof of delivery.
Once the Customer, or a person authorised by the Customer, has physically received the Product, responsibility for any subsequent loss or damage to the Product passes to the Customer.
ORDER TRACKING
Orders are shipped using the carrier selected by DEGABRIEL for the relevant destination.
Where tracking is available, the Customer will receive tracking information once the order has been dispatched.
Customers may use the tracking information provided to follow the status of their shipment or contact the relevant carrier directly for further information regarding delivery.
RETURNS
DEGABRIEL offers a return period of 14 calendar days from the date on which the Customer receives their online order.
To exercise the right to return a Product, the Customer must contact DEGABRIEL before the 14-calendar-day period expires.
To start a return, please contact us at:
info@degabrielstudio.com
DEGABRIEL will provide the Customer with the relevant return instructions.
EXTENDED HOLIDAY RETURNS
For orders received during the month of December, the return period is extended until 9 January of the following year.
RETURN COSTS
Return costs are the responsibility of the Customer and will be deducted from the refund.
The applicable return costs are:
Spain: Free of charge.
All EU countries: €15.
United Kingdom: €25.
United States: €35.
Other countries outside the EU: €35.
For international returns, any additional costs associated with the return, including customs duties, import taxes or other charges, may also be deducted from the refund where applicable.
The applicable return costs and any other associated charges will be deducted from the amount refunded to the Customer.
CONDITIONS FOR RETURNS
To be eligible for a return, Products must be returned in their original condition and must be unused.
Products must be returned with their original packaging, labels and any accessories included with the Product, where applicable.
Returned Products must be in perfect condition and must not be damaged, altered or show signs of use.
DEGABRIEL reserves the right to refuse a return or adjust the refund where a returned Product does not meet the applicable return conditions.
Products returned after the applicable return period may be refused and returned to the sender.
The Customer remains responsible for the Product until it is received by DEGABRIEL.
RETURN LABEL AND SHIPPING
Where DEGABRIEL provides a return label, the Customer will receive the relevant label and instructions by email.
The Customer must print and attach the label to the package and deliver the package to the relevant drop-off point, post office or collection point indicated in the return instructions.
Return costs will remain the responsibility of the Customer and will be deducted from the refund in accordance with this Policy.
EXCHANGES
DEGABRIEL does not offer direct exchanges through the returns process unless expressly stated otherwise.
Customers wishing to purchase a different size, colour or Product may return the original Product in accordance with this Policy and place a new order through the Website.
REFUNDS
RECEIPT AND INSPECTION OF RETURNS
Once a returned Product has been received by DEGABRIEL, it will be inspected to verify that it complies with the applicable return conditions.
The refund process will begin once the returned Product has been received and inspected.
Where necessary, DEGABRIEL may contact the Customer if additional information is required regarding the returned Product.
REFUNDS
Once the returned Product has been received and inspected, DEGABRIEL will process the applicable refund.
The refund will be issued using the same payment method used for the original purchase.
The refund will correspond to the amount paid for the returned Product, less any applicable return shipping costs and any other costs associated with the return, including customs duties, import taxes or other applicable charges for international returns.
Please allow up to 10 business days for the returned Product to be received, inspected and for the refund to be processed.
Depending on the Customer’s bank or payment provider, additional time may be required for the refunded amount to appear in the Customer’s account.
CONTACT
For any questions regarding shipping, returns or refunds, please contact DEGABRIEL at:
info@degabrielstudio.com
