1. SELLER IDENTIFICATION
These Terms and Conditions of Sale govern the sale of products through the DEGABRIEL website.
Seller: DEGABRIEL
Address: Calle Sorolla 45, 28222 Majadahonda, Madrid, Spain
Email: info@degabrielstudio.com
Website: www.degabrielstudio.com
For the purposes of these Terms and Conditions, “DEGABRIEL”, “we”, “us” and “our” refer to the Seller identified above.
“Customer”, “you” and “your” refer to any individual purchasing products through the Website for purposes outside their trade, business or profession.
2. SCOPE AND ACCEPTANCE OF THESE TERMS
These Terms and Conditions apply to all products offered for sale by DEGABRIEL through the Website and to all orders placed through it.
By placing an order, the Customer confirms that they have read, understood and accepted these Terms and Conditions.
These Terms and Conditions will be available to the Customer before placing an order and will remain accessible through the Website.
3. PRODUCTS AND PRODUCT INFORMATION
DEGABRIEL makes reasonable efforts to ensure that product descriptions, images, colours, measurements and other information displayed on the Website are accurate and up to date.
Slight variations in the colour or appearance of products may occur depending on the Customer’s device or screen settings.
The availability of each Product will be indicated on the Website. If a Product becomes unavailable after an order has been placed, DEGABRIEL will inform the Customer as soon as reasonably possible and, where applicable, refund any amount already paid for the unavailable Product.
DEGABRIEL reserves the right to withdraw Products or modify their characteristics. Such changes will not affect orders that have already been accepted and confirmed.
4. ORDERS AND FORMATION OF THE CONTRACT
To place an order, the Customer must:
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Select the desired Product, size and/or variant.
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Add the Product to the shopping cart.
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Provide the required billing and delivery information.
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Review the order and verify that all information is correct.
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Select one of the available payment methods.
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Confirm and place the order.
By placing an order, the Customer acknowledges that the order involves an obligation to pay.
Once the order has been placed, the Customer will receive an electronic confirmation acknowledging receipt of the order.
The contract of sale will be formed once DEGABRIEL accepts the order and confirms it by email.
DEGABRIEL reserves the right to reject or cancel an order where there are reasonable grounds to do so, including:
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The Product is unavailable.
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The information provided by the Customer is incomplete or incorrect.
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The payment cannot be processed successfully.
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There is a manifest error in the price, description or technical operation of the Website.
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The order appears to have been placed fraudulently or unlawfully.
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The order exceeds quantities reasonably intended for personal use.
If DEGABRIEL cancels an order after payment has been received, the Customer will receive a full refund of the amount paid for the cancelled order.
5. PRICES AND PAYMENTS
Prices displayed on the Website will be shown in the currency selected for the Customer’s market or in the currency available on the Website.
All prices displayed on the Website include applicable VAT. Any applicable shipping costs, customs duties or other additional charges will be displayed separately during the checkout process where applicable, before the Customer completes the purchase.
The total amount payable by the Customer will be clearly displayed before the order is confirmed.
DEGABRIEL reserves the right to modify product prices, currencies or pricing information displayed on the Website at any time. Such changes will not affect orders that have already been accepted and confirmed.
Payment may be made using the payment methods available during checkout. Payment must be completed before the order is dispatched unless DEGABRIEL expressly states otherwise.
All payments made through the Website are processed through secure payment platforms. DEGABRIEL does not store complete payment card details or confidential payment information provided by the Customer.
Where a payment is processed in a currency different from the currency of the Customer’s bank account, the Customer’s bank or payment provider may apply exchange rates or additional fees. DEGABRIEL is not responsible for any fees or exchange rates applied by the Customer’s bank or payment provider.
6. SHIPPING AND DELIVERY
DEGABRIEL ships internationally to available destinations. Detailed information regarding available destinations, estimated delivery times, shipping costs, customs duties and other conditions relating to shipping can be found in DEGABRIEL’s Shipping Policy.
DEGABRIEL will dispatch orders within the timeframe indicated during the checkout process, except where circumstances beyond DEGABRIEL’s reasonable control prevent this.
Delivery times may be affected by circumstances outside DEGABRIEL’s reasonable control, including delays caused by carriers, customs procedures, strikes, natural events or other events of force majeure.
For international orders, the Customer may be responsible for complying with the import requirements applicable in the destination country and for paying any applicable customs duties, import taxes or other charges.
If an international order is refused or returned due to customs duties, import requirements or other charges associated with the delivery, DEGABRIEL reserves the right to deduct any costs incurred from the amount to be refunded.
For further information, Customers should consult DEGABRIEL’s Shipping Policy.
7. RESPONSIBILITY DURING DELIVERY
DEGABRIEL will remain responsible for the Product until it is delivered to the Customer or to a person authorised by the Customer to receive it.
Once the Customer, or a person authorised by the Customer, has physically received the Product, responsibility for any subsequent loss or damage to the Product will pass to the Customer.
This provision does not affect any statutory rights available to the Customer under applicable law.
8. RIGHT OF WITHDRAWAL
Where applicable under consumer protection legislation, the Customer has the right to withdraw from the purchase contract within 14 calendar days without giving any reason.
The withdrawal period begins on the day on which the Customer, or a third party designated by the Customer other than the carrier, receives the Product.
To exercise the right of withdrawal, the Customer must clearly communicate their decision to DEGABRIEL before the withdrawal period expires.
The Customer may exercise this right by contacting DEGABRIEL at info@degabrielstudio.com.
Detailed information regarding the return process and the applicable conditions can be found in DEGABRIEL’s Returns and Refunds Policy.
9. RETURNS AND EXCHANGES
Products may be returned in accordance with the conditions set out in DEGABRIEL’s Returns and Refunds Policy.
Unless otherwise required by applicable law, return shipping costs and any applicable costs associated with international returns may be deducted from the refund in accordance with DEGABRIEL’s Returns and Refunds Policy.
DEGABRIEL does not offer direct exchanges through the returns process unless expressly stated otherwise.
Customers wishing to purchase a different size, colour or Product may return the original Product in accordance with the applicable return conditions and place a new order through the Website.
For detailed information regarding eligibility, conditions and the return process, Customers should consult DEGABRIEL’s Returns and Refunds Policy.
10. REFUNDS
Refunds will be processed in accordance with DEGABRIEL’s Returns and Refunds Policy.
Where a refund is applicable, it will be issued using the same payment method used for the original purchase.
The returned Product may be inspected upon receipt before a refund is issued, in accordance with the applicable return conditions.
For detailed information regarding refund processing times, return shipping costs and any deductions that may apply, Customers should consult DEGABRIEL’s Returns and Refunds Policy.
11. WARRANTY AND PRODUCT CONFORMITY
DEGABRIEL will be responsible for Products that are defective or that do not comply with the applicable legal requirements.
If the Customer receives a defective or incorrect Product, they should contact DEGABRIEL at info@degabrielstudio.com, providing the order number and, where appropriate, photographs or other information that may assist in assessing the issue.
DEGABRIEL will review the matter and, where appropriate, provide the relevant solution in accordance with applicable law.
Nothing in these Terms and Conditions limits or excludes any mandatory rights or remedies available to consumers under applicable law.
12. PRODUCT CARE
The Customer is responsible for following any care instructions provided with the Product or displayed on the Website.
Damage resulting from improper use, incorrect cleaning, inappropriate care, accidents or normal wear and tear may not constitute a lack of conformity.
13. INTELLECTUAL PROPERTY
All intellectual property rights relating to DEGABRIEL, including trademarks, logos, names, photographs, product designs, graphics, text, images, videos and any other content displayed on the Website, belong to DEGABRIEL or are used with the permission of the relevant rights holder.
No content from the Website may be reproduced, distributed, modified, publicly displayed, commercially exploited or otherwise used without the prior written permission of DEGABRIEL, except where permitted by applicable law.
The purchase of a Product does not grant the Customer any intellectual property rights in DEGABRIEL’s brand, designs or content.
14. USE OF THE WEBSITE
The Customer agrees to use the Website lawfully and responsibly.
DEGABRIEL may make changes to the Website, including its content, functionality, availability and Product offering, where reasonably necessary.
DEGABRIEL makes reasonable efforts to ensure that the Website functions correctly and that its content is accurate and up to date.
However, DEGABRIEL does not guarantee that the Website will always be available without interruption or free from errors or technical defects.
Nothing in this section excludes or limits any liability that cannot legally be excluded or limited.
15. LIABILITY
DEGABRIEL will be liable to the extent required by applicable law.
Nothing in these Terms and Conditions excludes or limits DEGABRIEL’s liability for matters that cannot legally be excluded or limited, including mandatory consumer rights, fraud, wilful misconduct or death or personal injury caused by negligence where such exclusion or limitation would be unlawful.
DEGABRIEL will not be responsible for interruptions or delays caused by circumstances beyond its reasonable control, without prejudice to the Customer’s statutory rights.
16. PRIVACY AND PERSONAL DATA
DEGABRIEL processes personal data in accordance with applicable data protection legislation.
For further information regarding the collection, use and protection of personal data, Customers should consult DEGABRIEL’s Privacy Policy.
Information regarding the use of cookies is available in DEGABRIEL’s Cookies Policy.
17. CUSTOMER SERVICE AND COMPLAINTS
For any questions, complaints or enquiries relating to an order, Product or return, the Customer may contact DEGABRIEL at info@degabrielstudio.com.
DEGABRIEL will respond to Customer enquiries and complaints as soon as reasonably possible.
Complaints relating to defective or non-conforming Products will be handled in accordance with the Customer’s applicable statutory rights.
18. GOVERNING LAW
These Terms and Conditions and any contract concluded between DEGABRIEL and the Customer shall be governed by Spanish law, without prejudice to any mandatory consumer protection provisions that may apply in the Customer’s country of residence.
19. DISPUTE RESOLUTION
DEGABRIEL will seek to resolve any dispute with a Customer amicably and directly.
Where a dispute cannot be resolved amicably, it shall be subject to the jurisdiction of the competent courts in accordance with applicable law.
Nothing in this section prevents a consumer from exercising any mandatory rights relating to jurisdiction or dispute resolution available under applicable law.
20. CHANGES TO THESE TERMS
DEGABRIEL may update these Terms and Conditions from time to time.
The version applicable to an order will be the version in force at the time the order is placed.
The most recent version of these Terms and Conditions will always be available on the Website.
21. CONTACT
DEGABRIEL
Calle Sorolla 45
28222 Majadahonda, Madrid
Spain
Email: info@degabrielstudio.com
Website: www.degabrielstudio.com